Who is Lisap Asia?

Lisap Asia Pacific Sdn Bhd is a branch Company of Lisap Milano Group, one of the leading Italian companies in the Hair Beauty sector since 1952.

“WE DO BEAUTIFUL HAIR” encapsulates the feeling of belonging to a structured and cohesive group (WE), the benefits of an Italian manufacturer that formulates and develops marketable products (DO), where the ideal of beauty (BEAUTIFUL) is pursued day after day with hard work and passion, because our focus remains what it was in 1952: beautiful hair (HAIR). We're an Italian company with an international spirit, whose beating heart is research, development and production.

We believe in a concept of beauty that's not utopian but completely free from stereotypes, in which the uniqueness of every customer is valued and accentuated, but never overwhelmed. We're convinced that by bringing small moments of beauty into people's lives, we can help them to find beauty in life itself.

Am I buying a genuine product?

Products sold at Lisapasia.com are genuine and original, all products are imported from our Lisap Milano Headquarter in Italy.

To ensure you are purchasing genuine LISAP Products only purchase from authorized distributors and Official Lisap platforms. Counterfeiters have gotten very good at copying products. LISAP cannot guarantee the quality, safety or authenticity of products not purchased through authorized Partners. LISAP does not respond for any LISAP product purchased through unauthorized online or offline platforms.

If you are not satisfied with your recent purchase, kindly contact our sales team at sales@lisapasia.com or call us at 603-6156 8020, our sales team will assist you on your concerns.

How to purchase my order?

Customers may place an order on our website. The process for placing an order is the following one:

-Choose your products and add them to cart

-Check your cart

-Provide your personal details

-Confirm order

-Make payment with preferred payment method

-Check personal details once again

-Order will be delivered to you

Customers are able to see the different stages of the order details and the total price and may correct any errors before confirming the order. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration thereafter. Lisap Asia reserves the right to cancel or refuse to accept any order with terms and conditions applicable.

What are the payment methods available?

Lisap Asia offers several Payment Methods as shown below:

Credit Cards

Malaysia E-Wallet (Touch & Go, Mcash, Boost, GrabPay, ShopeePay)

Paypal

Bank transfer, below all details

Bank Name: Ambank (M) berhad

Bank Account: 8881 0140 4151 1

Account Name: LISAP ASIA PACIFIC SDN BHD

Address: No 2A Jalan TSB 1, Taman Industri Sg Buloh, 47000 Selangor Darul Ehsan, Malaysia

Swift code: ARBKMYKL

After you made the payment, kindly provide to us payment details of:

Bank Name:

Banking Date&Time:

Banking Reference No:

Total ammount you have paid:

Your Order No:

You may scan and email us the above details to: support@lisapasia.com

Note: Your purchased products will not be delivered until we have received this confirmation.

Is my credit card payment secured?

Your credit card payments made directly from our online Store Lisapasia.com are secured by the appointed Payment Gateway provider, delivering international standard of security and making every transaction safe for our customers.

How can I change my account personal information and shipping address?

Login into your account, after that you can edit your account information and shipping address.

I forgot my Password for my account. What should I do to retrieve it?

-Click on “Forgot Password?” and fill in your email used to register the account in the box.

-Click Submit.

-A “Reset your password” email will be sent to you. Open the email and click the button to reset your password. If you do not receive any email we invite you to check your email junk folder before trying again. 

Can I cancel an existing order that have been already placed?

Yes, but only if the order is still on pending status.

- Please send an email to our customers service at: support@lisapasia.com with the message title “Request to cancel order” in order to inform us about the order cancellation request.

- Orders that are going to be shipped or already shipped will not be cancelled.

What is the product's transaction currency?

All products transaction currency will be done in RM Ringgit Malaysia

How long does the delivery usually takes?

Delivery usually will takes about 3-5 Working Days. We always try our best to manage and delivery your order as quickly as possible.

 

Can’t find the answer you are looking for?
Please contact us at support@lisapasia.com or 603-6156 8020 if you do have any question or doubts.